MEDILOOP SOFTWARE & WEBSITES
Welcome to MediLoop Software. These Terms of Service ("Terms") govern your access to and use of the MediLoop software platform, custom website design services, and hosting solutions. By registering an account, approving a design, or using our services, you agree to be bound by these Terms. MediLoop Software (Pty) Ltd is a South African based technology provider.
MediLoop provides a comprehensive digital ecosystem for wellness and medical-aesthetic practices. Our services are divided into two main categories:
MediLoop Software: A cloud-based management suite including the Clinical Vault (data management), Outreach Hub (client communication), and Analytics.
MediLoop Websites: Custom digital storefront design, development, domain integration, and ongoing website hosting and maintenance.
To access our software services, you must register a secure profile. You agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your credentials. MediLoop utilizes Row-Level Security to ensure your profile data remains isolated and encrypted.
MediLoop Software operates on a recurring monthly subscription model. Payments are processed securely via our designated payment gateways.
Website Build Fees & Hosting RetainersFor MediLoop Websites, an upfront build fee is required prior to the commencement of design and development. Following the launch of the website, a mandatory monthly retainer is billed to cover premium hosting, SSL certificates, security patches, and minor updates.
Website Maintenance HoursThe standard monthly website retainer includes up to two (2) hours of dedicated maintenance per month. This covers text changes, image swaps, and minor layout adjustments. Unused hours do not roll over to subsequent months. Structural changes or additions requiring more than the allotted time will be quoted separately at our standard hourly agency rate.
Refund PolicyAll payments are non-refundable. As our services encompass digital goods, custom development labor, and immediate software access, we do not offer refunds for partial subscription months, unused maintenance hours, or change-of-mind cancellations once a website build has commenced.
We process data in strict accordance with the Protection of Personal Information Act (POPIA). You remain the ultimate owner of your client and patient data; MediLoop acts securely as the operator. We implement medical-grade database encryption to protect clinical notes, client details, and imagery.
All underlying software code, UI/UX designs, proprietary platforms, and the "MediLoop" brand are the exclusive intellectual property of MediLoop Software (Pty) Ltd.
For custom websites, while you retain full ownership of your provided assets (logos, branding text, and specific images), the structural code, templates, and backend architecture developed by MediLoop remain licensed to you for the duration of your active retainer. You may not duplicate, resell, or transfer the website code to a third-party server without explicit written permission.
The service is provided "as is." MediLoop is not liable for any clinical outcomes, business losses, missed bookings, or data errors resulting from user input. You indemnify MediLoop Software against any legal claims arising from your use of the platform or the content displayed on your custom website.
You may terminate your software subscription or website retainer with 30 days written notice. MediLoop reserves the right to suspend accounts or take websites offline in the event of fraudulent activity or non-payment. Upon termination, software data is held for 30 days before permanent deletion. Websites will be unpublished, and custom domains will be released back to the client.
Company: MediLoop Software (Pty) Ltd
Address: Hoedspruit, Limpopo, 1380, South Africa
Email: info@mediloopsoftware.com